FREQUENTLY ASKED QUESTIONS

How long will my order take to reach me?

If you choose our standard delivery service (£5.95 or free over £75) you will receive your order in 2-4 working days.

If you choose our express delivery service (£6.95) you will receive your order in 1-2 working days.

How can I track my order?

When you receive your order shipping confirmation email, there will be a DHL tracking number. Simply click on the link and you will be able to keep an eye on your order.

How does the multiship feature work?

Our Multi ship feature can be found at the basket review stage of your order process. This feature allows our customer to ship items to separate addresses on same order with one payment. Please note this feature cannot be used with Mix Your Own Case at this time.

My question hasn't been answered...

If you haven't found the answer you were looking for in our FAQs please reach out to the team, using the following email address: orders@chapeldown.com

How can I return my order?

We only accept returns in they have been damaged by our courier. If your parcel has been damaged please contact us at orders@chapeldown.com

How long will it take for my refund?

As soon as the goods have been received back at our warehouse, we will issue the refund, this can take 7-10 working days.

Can I return something I bought online via your store?

Unfortunately, our online store and physical premise are two different warehouses, so please use the above details for returns of goods purchased on our online store.

My question hasn't been answered...

If you haven't found the answer you were looking for in our FAQs please reach out to the team, using the following email address: orders@chapeldown.com

Are children allowed at the vineyard?

Children are allowed onsite, but we request they do not join any tour activity.

Are dogs allowed at the vineyard?

Dogs are allowed for walks around the Tenterden premises, but they must be on leads. Dogs are not allowed on tours or in the Winery shop.

Is there accommodation at The Chapel Down Vineyard?

We do not have accommodation at our Small Hythe premises, but local towns such as Tenterden and Rye have an array of options.

Do I have to book a tour to visit the Vineyard?

We are open daily for tours, experiences and self-guided walks through the beautiful vineyards and Herb Garden. Tours and experiences must be booked in advance (tours & experiences), but self-guided walks don’t need to be booked in advance, just pop by and pick up a vineyard trails map from the shop and take yourself around one of our two walking routes. You may bring your own picnic to the site, or purchase nibbles and wine by the glass from the Winery Shop or Horsebox (summer months only).

What is a concession?

For our Standard Guided Tour at Chapel Down a concession is a someone over 60 or a student.

My question hasn't been answered...

If you haven't found the answer you were looking for in our FAQs please reach out to the team, using the following email address: retail@chapeldown.com

What is English sparkling wine?

English sparkling wine is a wine with significant levels of carbon dioxide, which makes it fizzy. It can be produced using various methods, and is typically associated with celebrations.

How should I store my wine?

For long term storage, wines should be kept at a cool and constant temperature, away from strong sunshine and bright artificial light. If a wine is sealed with a cork, it should be stored on its side to keep the cork moist.

Are your wines Vegan?

A selection of our Kit’s Coty wines are Vegan; Coeur de Cuvee, Kit’s Coty Chardonnay, Kit’s Coty Bacchus.

Who is the CEO of Chapel Down?

Our CEO is James Pennefather, who joined Chapel Down in February 2025.

My question hasn't been answered...

If you haven't found the answer you were looking for in our FAQs please reach out to the team, using the following email address: sales@chapeldown.com

How do I sign up to your mailing list?

You can sign up to our newsletter on our website by scrolling to the bottom of the page, filling in your details in the 'Join our newsletter' section and clicking sign up.

Do Chapel Down have social media?

Yes, you can reach us on the following channels. Instagram: @ChapelDown. Facebook: @ChapelDown. X: @ChapelDownWines. LinkedIn: @ChapelDownGroup

My question hasn't been answered...

If you haven't found the answer you were looking for in our FAQs please reach out to the team, using the following email address: marketing@chapeldown.com